We believe that good gaming is gaming that stays within your control. 12clubmy provides a range of tools and guides to ensure every player can enjoy our platform as healthy entertainment — not as a burden.
For most players, gaming on a platform like 12clubmy is a way to unwind after a long day. Some enjoy trying out the latest slots, others get excited following their favourite sports matches. That is the true purpose of gaming — fun entertainment.
However, we understand that for a small number of individuals, what begins as entertainment can gradually become something difficult to control. Excessive gaming can place strain on personal relationships, mental health, and financial stability. This is why 12clubmy takes our responsibility seriously in ensuring this platform is used in a healthy and safe manner.
We do not just want to offer great games — we want to ensure every player using our platform stays in good shape, mentally, emotionally and financially. Our commitment to responsible gaming is not merely a policy written on this page — it is embedded in the way we design our platform, promotions and support systems.
This page fully explains what control tools are available to you, how to identify warning signs, and where to get help if needed. Please take a moment to read it — this information may prove very useful one day, whether for yourself or someone you care about.
Remember: Playing smart means you can continue enjoying this platform for the long term. Responsible players are the happiest players!
Six practical tools available free to all 12clubmy members — use them as needed
Set your own limit on how much you can deposit into your account per day, week, or month. This limit takes effect immediately once set and cannot be increased within 24 hours for daily limits.
Set a maximum time for each of your gaming sessions. When the time limit is reached, the system will issue a warning and your account will be automatically logged out so you do not lose track of time and overstay on the platform.
Receive automatic notifications every hour during an active session — reminding you how long you have been playing. This feature helps you stay aware of time spent without needing to manually check the clock.
Need a short break? Activate a self-pause from 1 day up to 6 months. During the pause period, you will not be able to log in or make any deposits. Your account will be automatically reopened once the period expires.
For those who need a more serious step, the permanent self-exclusion option can be activated. The account will be permanently closed and you will not be able to register a new account. This is a serious commitment that we fully support.
Access a full report of your betting history, deposits, withdrawals and time spent on the platform. This information helps you objectively evaluate your own gaming patterns and make smarter decisions.
Four simple steps to use the responsible gaming tools in your account
Access the 12clubmy platform and log in using your registered username and password.
Click the profile icon in the top right corner and select "Account Settings" or "Responsible Gaming".
Select the control tool you want to activate — deposit limits, session time limits, self-pause, or activity reports.
Review your settings and confirm. Activated limits take effect immediately or within the stated timeframe.
You can also contact our customer support team via live chat for assistance activating any of these control tools. Support is available 24/7.
Identifying problems early is the key to easier solutions. Watch for these signs in yourself or someone you care about:
If you identify two or more of the above signs in yourself, we encourage you to use the self-exclusion tool and seek professional help.
Answer these questions honestly. Every "Yes" answer may be a sign that deserves attention.
Have you ever played longer than you planned?
Have you ever hidden your gaming activity from people close to you?
Has your financial situation ever been seriously affected by gaming?
Do you play to escape stress or problems?
If all your answers are "Never" — congratulations, you are gaming in a healthy way! Keep up these good habits.
Here is a more detailed explanation of how each control tool works on the 12clubmy platform:
Set an RM limit for daily (resets every midnight), weekly (resets every Monday), or monthly deposits. Limit reductions take effect immediately. Limit increases require a 24-hour waiting period as an added safeguard.
Choose a limit between 30 minutes and 8 hours. Five minutes before the limit is reached, a warning will be displayed. When the time limit is reached, the session ends and you will need to log in again manually.
Choose a pause period: 24 hours, 3 days, 7 days, 30 days, or 6 months. During the pause, all promotions will be suspended and you will not receive any marketing communications from us.
This is a decision we take seriously. Once activated, your account cannot be reopened and any new accounts attempting to register with the same information will be automatically rejected.
Generate easy-to-read reports for any time period. Reports include total deposits, withdrawals, net wins/losses and time played — so you always know exactly where you stand.
This is not just words — it is a commitment we uphold in every platform decision we make
Our KYC process ensures that only individuals aged 18 and above can use the platform. There are no compromises on this.
We do not send promotions to players who are on self-exclusion or who show high-risk gaming patterns.
Our customer support team is trained to handle responsible gaming requests with full empathy and without judgment.
Our system monitors gaming patterns and proactively reaches out to players showing signs of concern before issues become serious.
Register a 12clubmy account today and enjoy a safe, responsible and enjoyable gaming experience. All control tools are available free of charge from day one.
For adults aged 18 and above only. Play responsibly.