Please read these terms and conditions carefully before using the 12clubmy platform. By registering or using our services, you agree to comply with all terms stated below.
A summary of six key points you need to understand before getting started
The 12clubmy platform is strictly for individuals aged 18 and above. Every account is subject to age verification through a strict KYC process before the first withdrawal is permitted.
Each user is only permitted to have one active account. Duplicate accounts will be suspended and balances may be forfeited. Use genuine personal information when registering.
All deposits and withdrawals must use a payment method in your own name. 12clubmy does not accept third-party payments in order to protect your account security.
All bonuses are subject to clearly stated rollover requirements. Bonus abuse — including the use of multiple accounts to claim bonuses — will result in account termination.
12clubmy provides tools to help players manage their gaming habits. Players can set deposit limits, session time limits and request a self-exclusion break whenever needed.
Your personal information is protected using 256-bit SSL encryption. 12clubmy will not share your information with third parties without your consent, unless required by law.
Important Note: These terms and conditions constitute a binding agreement between you ("Player") and 12clubmy ("Platform"). By using this platform, you confirm that you have read, understood and agreed to comply with all stated terms.
These terms and conditions ("Agreement") govern the use of the 12clubmy online gaming platform, including all games, services, features and content available through our website at 12clubmy.net.
By registering an account, accessing or using any part of the 12clubmy platform, you are automatically deemed to have read, understood and agreed to be bound by all terms and conditions contained in this document, including the Privacy Policy and Responsible Gaming Policy, which form part of this agreement.
If you disagree with any part of these terms, you are required to refrain from using the 12clubmy platform. Continued use of this platform following any terms amendment constitutes acceptance of the revised terms.
If there is any conflict between a translation of this document in another language and the English version, the English version shall prevail.
To register and use the 12clubmy platform, you must meet all of the following eligibility requirements:
During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name, date of birth, email address, and an active phone number. Providing false or misleading information is a serious violation that may result in immediate account termination and forfeiture of all balances including winnings.
Each individual is only permitted to hold one active account at any time. Creating duplicate accounts is a serious breach of terms. If a duplicate account is detected, all associated accounts will be suspended and 12clubmy reserves the right to forfeit any balance or winnings in those accounts.
| Registration Requirements | Details | Status |
|---|---|---|
| Minimum age requirement | 18 years and above | Mandatory |
| Email Verification | An active email address is required. | Mandatory |
| KYC (identity verification) | Before your first withdrawal | Required |
| Number of accounts | One account per individual | Mandatory |
You are solely responsible for keeping your account login credentials confidential, including your username and password. 12clubmy recommends using a strong password — at least 8 characters combining uppercase letters, lowercase letters, numbers and symbols.
You must notify 12clubmy immediately if you suspect your account has been accessed without authorisation, or if your login credentials may have been compromised. 12clubmy is not liable for any losses arising from unauthorised access resulting from your failure to keep your login credentials confidential.
12clubmy uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. A suspicious activity detection system operates 24/7 to safeguard your account.
12clubmy supports multiple deposit methods including bank transfer (FPX), Touch 'n Go eWallet, GrabPay and other digital payment methods. All deposits are processed in real time or within a few minutes depending on the chosen method.
12clubmy reserves the right to decline, withhold or return any deposit found to be suspicious or in breach of the terms of use. In such cases, the player will be contacted to provide the necessary explanation or supporting documents.
Withdrawals at 12clubmy are processed within 1 to 3 hours after the request is approved. KYC verification must be completed before your first withdrawal can be processed.
12clubmy reserves the right to place a withdrawal on hold for verification and compliance review purposes. Under normal circumstances, the hold period will not exceed 48 working hours. If a withdrawal takes longer, players are encouraged to contact our customer support team.
Withdrawals involving fraudulent activity, money laundering, or terms violations will be withheld and reported to the relevant authorities without prior notice to the player.
All bonuses and promotions offered by 12clubmy are subject to specific terms and conditions stated alongside each offer. Players are required to read and understand the conditions of each bonus before accepting it.
Bonus abuse includes but is not limited to: creating multiple accounts to claim bonuses repeatedly, using wagering strategies clearly intended for bonus abuse (such as large opposing bets), or colluding with other players to manipulate bonus conditions.
To view all currently available promotions, visit the Promotions of ours. Each promotion comes with clear and easy-to-understand full terms.
All games on the 12clubmy platform are operated by software that has been audited to ensure fairness and true randomness. Game outcomes are final and cannot be disputed unless there is clear evidence of a technical fault.
In the event of a dispute regarding a game outcome, players must submit a complaint within 72 hours after the match or game session has ended. Complaints submitted after this period will not be accepted for review.
The following are strictly prohibited on the 12clubmy platform and may result in immediate account termination:
If 12clubmy detects any suspicious behaviour or a breach of these terms, the platform reserves the right to immediately suspend the account, hold withdrawals pending investigation, and report suspicious activity to the relevant authorities.
12clubmy genuinely cares about player wellbeing. We provide a range of tools to help players stay in control and enjoy gaming as a healthy form of entertainment.
If you or someone you know has a gambling-related problem, we encourage you to seek professional help. More information about these tools and support resources is available on the Responsible Gaming of ours.
12clubmy is committed to protecting the privacy and security of your personal information. The collection, processing and storage of your personal data is carried out in accordance with our Privacy Policy, which forms part of this agreement.
For full details on how we handle your personal data, please refer to Privacy Policy of ours available on this website.
12clubmy is not liable for any indirect, consequential or special losses incurred by players, including but not limited to financial losses from game outcomes, unavoidable service disruptions, or unauthorised account access resulting from the player's own negligence.
The 12clubmy platform is provided on an "as is" basis. While we strive to ensure platform availability at all times, we do not guarantee that the platform will be free from interruptions, errors, or viruses. 12clubmy will make every effort to restore any technical disruption within a reasonable timeframe.
In the event of a technical disruption affecting an ongoing game, 12clubmy will make a fair decision based on the records available at the time the disruption occurred.
12clubmy reserves the right to change, add or amend these terms and conditions at any time without prior notice. However, for material amendments, we will endeavour to notify players via email or in-platform notification at least 7 days before the amendment takes effect.
Continued use of the platform after any amendment takes effect constitutes acceptance of the revised terms. If you disagree with any amendment, you have the right to close your account and withdraw any valid balance.
12clubmy reserves the right to close a player's account at any time if:
These terms and conditions are governed by applicable laws, and any disputes that cannot be resolved amicably will be referred to a mutually agreed dispute resolution mechanism.
These terms and conditions are effective from January 2026. Any enquiries may be directed to the 12clubmy customer support team via live chat, available 24/7.
Register a free account at 12clubmy today and enjoy a safe, fair and exciting gaming experience alongside hundreds of thousands of Malaysian players.