Your privacy is our priority. This document clearly explains how 12clubmy collects, uses, stores and protects your personal information — so you can play with peace of mind, without worrying about data security.
Six core pillars underpinning how we protect your personal information
All data transmitted between your device and 12clubmy's servers is protected with 256-bit SSL encryption — the same security technology used by leading Malaysian banks to safeguard financial transactions.
12clubmy does not sell, rent or transfer your personal information to any third party for marketing purposes. Your data is only used for the purposes you have consented to.
We only collect data that is strictly necessary to provide our services to you. No excess information is gathered, and every type of data has a clear and legitimate purpose.
We believe players deserve to know exactly how their data is used. This Privacy Policy is written in plain, easy-to-understand language — not complex, confusing legal jargon.
You have the right to access, correct, delete and control the use of your personal data. Data-related requests can be submitted to our support team at any time.
Personal data handling at 12clubmy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related regulations, ensuring your rights are fully protected under the law.
Bank-Grade Encryption
Identity Verification
Two-Factor Auth
Malaysia Act 2010
Quick Summary: We collect your data to operate the platform, process payments, and keep your account secure. We do not sell your data. You can request deletion of your data at any time.
This Privacy Policy ("Policy") describes how 12clubmy ("we", "Platform") collect, use, store, disclose and protect the personal information of individuals ("you", "player") who use our online gaming platform at 12clubmy.net.
We deeply value the trust you place in us when you register and use this platform. We honour that trust by ensuring every aspect of your personal data is handled with full responsibility, transparency, and compliance with applicable laws in Malaysia.
This Policy covers all your interactions with 12clubmy — whether through the website, mobile app, customer support, or any other communication channel we provide. By using our platform, you agree to the terms set out in this Privacy Policy.
This Privacy Policy should be read together with the Terms and Conditions 12clubmy. Together, these documents form the complete agreement between you and the platform.
12clubmy collects various types of information depending on how you interact with our platform. Generally, the data we collect falls into the following categories:
| Data Categories | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Mandatory (KYC) |
| Contact Information | Email address, phone number, residential address | Mandatory |
| Financial Information | Bank account number, bank name, transaction records | Mandatory |
| Usage Data | Game history, session time, account activity | Automatic |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Communication Data | Support chat logs, emails, feedback | If applicable |
We do not collect data classified as "sensitive data" such as health information, religious beliefs, political views, or sexual orientation, unless it is directly relevant to responsible gaming and voluntarily provided by you.
Your personal data is collected in various ways when you interact with the 12clubmy platform:
We do not purchase or obtain your personal data from third-party sources without your knowledge. All data is collected directly from your interactions with our platform.
12clubmy uses your personal data for lawful and specific purposes. Below is a full list of how your data is used:
We do not use your data for any other purpose without obtaining your consent first. If we wish to use your data for direct marketing purposes you have not yet consented to, we will request your explicit consent.
12clubmy maintains a strict policy against sharing personal data. We does not sell your personal data to any third party. However, there are certain circumstances where we need to share your information with the following parties:
All third parties we work with are required to comply with data protection standards equivalent to our own. They are only permitted to use your data for purposes we have specified and may not use it for any other purpose.
Our promise to you: Your personal data will not be sold, rented or shared for third-party advertising purposes under any circumstances.
We invest heavily in our information security infrastructure to ensure your personal data is always protected against unauthorised access, breaches, destruction, or any form of misuse.
While we take all reasonable steps to protect your data, no security system can be guaranteed 100% safe. You also play an important role in keeping your account secure by using a strong password and not sharing your login credentials with anyone.
12clubmy retains your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law.
When the retention period expires, your data will be securely and permanently deleted or anonymised. No action is required on your part — this process happens automatically on a pre-set schedule.
Under the Malaysian Personal Data Protection Act 2010, you have the following rights regarding your personal data held by 12clubmy:
You have the right to request a copy of the personal data we hold about you. Data access requests will be processed within 14 working days.
If any of your personal data is inaccurate or outdated, you have the right to request a correction. Updates can be made through your account settings or via customer support.
Under certain circumstances, you have the right to request the deletion of your personal data. This request is subject to our data retention obligations under applicable law.
You have the right to object to the processing of your personal data for certain purposes such as direct marketing. Your objection will be honoured immediately.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider if required.
Under certain circumstances, you may request to restrict the processing of your data while awaiting verification or the resolution of a complaint.
To submit any request related to the above rights, please contact the 12clubmy customer support team via live chat, available 24/7. We will verify your identity before processing any data-related request to ensure the security of your account.
12clubmy uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect platform functionality. Third-party cookies from our service providers are subject to their respective privacy policies.
We do not use cookies for third-party advertising or sell your browsing behaviour data to any advertisers.
12clubmy may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. Each new version will include an updated revision date at the top of this page.
For material changes that significantly affect your rights, we will notify you via:
Continued use of the platform after changes take effect will be considered acceptance of the updated policy. If you disagree with any changes made, you have the right to close your account and request withdrawal of any valid balance.
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by 12clubmy, we encourage you to reach out to us without hesitation.
The 12clubmy customer support team is available 24 hours a day, 7 days a week to assist you through:
For requests related to personal data rights under PDPA, please clearly state the type of request and provide the required identity verification information so we can process your request safely and promptly.
We are committed to addressing all privacy-related enquiries seriously and responsibly. Your trust is our top priority.
Now that you know how we protect your data — register today and start enjoying Malaysia's best gaming experience with full confidence.